When I moved to Atlanta, last April, I walked to work on many days, at least initially. And, I needed a good pair of shoes that I can walk in and wear at the office also. So, after doing some research, I decided to buy the Merrell Olmec shoes, with Vibram soles.
So, I called Merrell and pointed out my issues. They sent me a shipping coupon to mail the defective pair to them. They examined it and found it to be defective as I had claimed.
And, within a week or so, Merrell replaced my defective pair with a pair I chose; an upgraded pair of Shiver Moc 2 Waterproof shoes.
I offered to pay the difference in price for the upgrade, but Merrell were gracious enough not to ask for the same.
Thank you, Merrel! Keep up the great work!!